Consultation payments
We generally do not offer refunds for cancelled appointments. However, we will credit paid fees towards rescheduling another consultation at a suitable time and date. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
Full visa application services
When you engage My Migration to act on your behalf and sign an Agreement of Fees & Services and Form 956, our team starts working on your case straight away, providing you with document lists, form completion and giving you ongoing advice through the whole process.
This is a comprehensive and professional service. Due to the amount of work that is performed on cases from the start, we generally do not offer refunds on professional fees paid to My Migration. However, in certain circumstances, we can offer a credit to go towards future applications you may lodge with us at My Migration.
We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
Please review our refund policy before making a payment to My Migration.
Please contact us if you have any questions about the above information.