Consultation Policy

The consultation process covers:

  • Advice on the visa options available to you
  • An assessment of your suitability for each visa option
  • An overview of the application process
  • A breakdown of fee estimate (our professional charges and disbursements)

You will receive a written copy of the advice after each consultation, which is sent by email within 24 hours. If you don’t receive the written copy, please contact office.

The consultation service is intended for people considering using My Migration to assist them with their case. We do not provide document checklists and we do not offer a pre-lodgement document checking service during the initial consultation.

We offer face-to-face consultations and via skype or phone.

We offer face-to-face consultations and via skype or phone.

Our Consultation Policy

Our consultation service is in high demand. Please read our Consultation Policy when making an appointment.

We need detailed information in order to provide a complete and accurate assessment. Because of this, we ask you to complete an Online Assessment Form.

If you do not submit this form at least 24 hours before the consultation, we will need to reschedule your appointment.

Payment must be made upfront at the time of booking to confirm your appointment. This can be done online or via phone. Surcharge is applicable for credit card payments.

We will consider refunds on a case-by-case basis if you are unable to attend the consultation or cancel the appointment at least 24 hours before the consultation due to circumstances beyond your control.

No Show – If you don’t attend your appointment, your consultation fee is forfeited, and you will need to pay the fee again if you wish to reschedule.

Late arrival – If you are late for your appointment, we may reschedule the appointment for later date or time.

My Migration accepts payments via the following means:

  • Credit Card
  • Telegraphic Transfer

Please note that we do not accept payment by cash.

If you wish to have an immigration consultation, please book and pay for this through our online consultation booking facility.

You can arrange payment via telegraphic transfer through your bank. Please ensure that payment is in Australian dollars, and please include your name and your Matter ID (which is recorded on your Agent Agreement) in the “description” field.

Once the payment has been arranged, please email confirmation of payment.
Bank: ANZ Bank
Branch: Epping Plaza, Epping
Address: 571-583 High St Shop 113, Epping VIC 3076
Account Name: My Education & Migration Services Pty Ltd (My Migration)
BSB: 013 347
Account: 4929 77247

When you engage My Migration to act on your behalf and sign an Agreement of Fees & Services and Form 956, our team starts working on your case straight away, providing you with document lists, form completion and providing ongoing advice through the whole process.

This is a comprehensive and professional service. Due to the amount of work that is performed on cases from the start, we generally do not offer refunds on professional fees paid to My Migration. However, in certain circumstances, we can offer a credit to go towards future applications you may lodge with us at My Migration.

We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.

Please contact us if you have any questions about the above information.